Knowledgebase - SmartServerHost

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Do I need a PayPal account to use the PayPal gateway? You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal... How can I cancel my services ? We take client satisfaction very seriously and will do everything we can to ensure that you have... How do I recover my Client Portal password ? Client Portal passwords can be recovered by using the "Recover Password" or "Reset Password" link... How do I update my billing information ? Login to the client Portal. Locate the link labeled "Update your details". Under the "My... I'm going to be away for a while, what do I do about invoices ? If you know you're going to be away when an invoice is upcoming, please add credit to your... My order was marked as fraud, help! SmartServerHost uses a number of systems to ensure an order is legitimate in order to cut down on... What happens if I forget to (or am unable to) pay my invoices ? We understand that for one reason or another, you might not be able to pay your invoice(s) prior... What is your payment and refund policy ? SmartServerHost does not offer refunds on any of our services. However we are committed to... Why has my account been suspended or terminate ? If you are receiving an "Account Suspended" page when trying to access your site, it could be...

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